PW_1_2026

STRATEGIC PLAN 2025 -2028

BEYOND THE NUMBERS

MISSION Provide safe, ethical and flexible financial services to police and wider police family in Northern Ireland.

VALUES Excellence, People centered, Transparency, Trustworthy, and Community Responsibility.

VISION Be the financial services provider of choice, supporting members at every life stage.

STRATEGIC OBJECTIVES Enhance Member Experience

Foster an Inclusive and Empowered Team Culture

Expand Reach and Strengthen Community Impact

STRATEGIC PRIORITIES

Community Create impact through community and environmental initiatives. Performance Drive excellence and sustainability through smart operations and compliance. People I nvest in staff growth, drive board diversity and foster a positive culture.

Engagement Connect with members through meaningful digital and in-person engagement. Technology Advance digital transformation and experience while staying future-ready and accredited. Place E nsure accessibility of physical and digital services.

T: 028 9068 5198

E: creditunion@harpandcrown.co.uk

Newforge Sports Complex, 18b Newforge Lane, Belfast BT9 5NW

harpandcrown.co.uk