PW_4_2025

STRATEGIC PLAN 2025 -2028 STRATEGIC PLAN 2025 -2028 VISION Be the financial services provider of choice, supporting members at every life stage. MISSION Provide safe, ethical and flexible financial services to police and wider police family in Northern Ireland.

BEYOND THE NUMBERS

VALUES Excellence, People centered, Transparency, Trustworthy, and Community Responsibility.

BEYOND THE NUMBERS

STRATEGIC OBJECTIVES Enhance Member Experience

MISSION Provide safe, ethical and flexible financial services to police and wider police family in Northern Ireland.

VALUES Excellence, People centered, Transparency, Trustworthy, and Community Responsibility.

VISION Be the financial services provider of choice, supporting members at every life stage.

Foster an Inclusive and Empowered Team Culture

Expand Reach and Strengthen Community Impact

STRATEGIC PRIORITIES

People I nvest in staff growth, drive board diversity and foster a positive culture.

Engagement Connect with members through meaningful digital and in-person engagement. Technology Advance digital transformation and experience while staying future-ready and accredited. Place E nsure accessibility of physical and digital services.

STRATEGIC OBJECTIVES Enhance Member Experience Community Create impact through community and environmental initiatives. Performance Drive excellence and sustainability through smart operations and compliance.

T: 028 9068 5198

E: creditunion@harpandcrown.co.uk

Newforge Sports Complex, 18b Newforge Lane, Belfast BT9 5NW

harpandcrown.co.uk

Foster an Inclusive and Empowered Team Culture